Frequently asked questions
I changed devices and my progress is gone
If you connected a Google or Apple account on the old device, sign in with the same account on the new one and your save returns. If you never connected, open Settings → Data Management → Link to Another Device on the old device and use the code it gives you.
I want to start over from the beginning
Sadly there is no way to erase your save and start over from inside the game. New cats and puzzles do keep arriving in updates, though — there will be more waiting for you.
I want to change the difficulty
Tap the small difficulty button next to the Nonogram start button to choose between Normal and Hard.
I paid but didn't get my item
Fully close and reopen the game and the purchase delivers itself on the next launch. On iOS, tap Restore Purchases in Settings. If it still hasn't arrived, attach your receipt and send us a message.
I want a refund
Refunds are handled by Google Play and the App Store, not by us. On Google Play, request one from your order history; on the App Store, use reportaproblem.apple.com. Duplicate and accidental purchases go the same route.
I watched an ad but got no reward
A reward only lands if the ad plays to the end and the network holds. Check your connection and try again — if the same thing keeps happening, send us a message.
When is the next update?
Meow Tower is a small indie game made by two people, so we can't promise update dates in advance. What we can do is post news to our channels first — follow whichever one suits you. Thank you for waiting, always!